Tag: yebhi mobile

Few consumers are satisfied with in-store, online shopping experiences

Posted on 08/08/2024

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.

That’s a prime finding of an IBM study regarding consumer expectations and the growing gap between shopper demands and what retailers currently offer.

The third biennial consumer study, “Revolutionize retail with AI everywhere: Customers won’t wait,” surveyed nearly 20,000 global consumers, according to a press release on the findings.

One encouraging data point, given the AI ​​tech dominance in the news, is that 80% of consumers surveyed who haven’t used AI for shopping expressed

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Customers are willing to wait longer for delivery when they shop in store showroom vs. online: IU News

Posted on 03/08/2024

BLOOMINGTON, Ind. — Nearly a decade ago, Fei Gao predicted in his research that having online shoppers pick up their purchases at a local store could help retailers head off the so-called “retail apocalypse” — the notion that online shopping would eventually lead to the demise of traditional brick-and-mortar stores.

New IU research finds renewed value in stores returning to an old concept -- the store showroom -- particularly when larger, big-...

New IU research finds renewed value in stores returning to an old concept — the store showroom — particularly when larger, big-ticket durable goods are involved. Photo courtesy of Getty Images

Today, it is a winning “omnichannel” strategy for sellers. Not only does it provide fulfillment to customers who want

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